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Please read our FAQ before sending us a message!

How do I get my product?
All products are digitally delivered! After you make the payment you will get an email with the download link. Please be sure to use the correct address in the checkout process.
Which payment methods are accepted?
You can use your PayPal account or your Credit Card. All payments are supported by Tradebit.com (our hosting and payment gateway).
How long will delivery take?
The products (download links) are delivered in seconds on your e-mail address, the entire process is automatic.
How secure is shopping in the Online Shop? Is my data protected?
HTTPS All transactions are totally secure and you can safely pay online with your Credit Card or/and PayPal. Moreover, you do not need to register an account, everything goes fast and easy, as it should be.
How to install Hex Loops sample packs?
First, you must use WinRar (Windows) or UnrarX (MAC) to extract the content from the downloaded file. For more information and resources please check Install Support Page
How I recover an old purchase/download?
If you lost our sample packs from your computer, send us an email and we will re-activate the download link(s) within 24 hours. Be sure to use your customer e-mail address (or specific the address that you used at the time of purchase).
Can I use your products with free rights?
All our samples packs are 100% Royalty-Free! You can use any sound/audio file in any type of productions, commercial or personal. No hidden costs!
Will these sample packs work with my music software?
Hex Loops sample packs can be used with all today's major music software (DAW) such as FL Studio, Ableton Live, Logic Pro, Reason, Reaper, Cubase, Bitwig Studio, Studio One, Pro Tools, GarageBand and more. All music programs that support WAV format.

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