FAQ
Frequently Asked Questions
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about Hex Loops, our products, licensing, payments, and technical support. If your question isn’t covered here, please don’t hesitate to contact us.
Hex Loops specializes in providing high-quality, royalty-free music loops, drum samples, and sound packs suitable for a wide range of music production styles and genres.
Yes, all our products are 100% royalty-free. When you purchase a product from Hex Loops, you’re free to use it in your music projects without any additional fees or royalties. Read the royalty-free license agreement.
We accept various payment methods, including major credit cards and PayPal. All payments are processed through secure payment gateways.
After your purchase is complete, you will receive an email with a download link to access your products instantly. Also you will have access any time to your downloads from your Customer Account dashboard.
Yes, our samples are provided in standard formats that are compatible with all major Digital Audio Workstations (DAWs).
Yes, if you are a new customer you need to create a new account. This can be made directly at the checkout page. Creating an account will make future purchases faster and allows you to keep track of your orders and download your products at any time you need.
Due to the digital nature of our products, we generally do not offer refunds. However, if you experience any technical issues or if the product is not as described, please contact us for support.
If you have any questions or need assistance, please reach out to us via our contact page. Our team is here to help you make the most out of your Hex Loops products.