Privacy Policy

Last updated: August 2026

This Privacy Policy explains how HexLoops collects, uses, stores, and protects information when you visit HexLoops.com, create a customer account, buy credits, unlock or download a sound, or otherwise interact with our website and products.

By using HexLoops.com, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use the website.

1. Company Information

HexLoops is operated by HEXPRO MEDIA SRL, which acts as the data controller for the personal information described in this Privacy Policy. Within this policy, the names HexLoops, we, us, and our refer to HEXPRO MEDIA SRL.

The terms user, customer, you, and your refer to any person accessing the website, creating an account, or purchasing a HexLoops product.

2. Information We Collect

We collect information you provide directly, information generated by your use of the website, and limited information from third-party services involved in operating the site.
Information you provide directly:

  • Name and email address, when you create a customer account
  • Account password, stored in encrypted form
  • Billing information provided at checkout, such as billing name and country
  • Messages you send through our support or contact channels

Information generated by your use of the website:

  • Order history, including credit purchases and the sounds you unlock or download
  • Your credit balance and “My Sounds” library
  • Login activity and account status
  • Technical information such as IP address, browser type, device type, and general location inferred from your IP address
  • Usage data such as pages visited, search and filter activity, and audition-player interactions, collected through cookies and similar technologies

HexLoops does not require or knowingly collect sensitive personal data, such as health, financial-account, or government-ID information, and asks that you do not submit such information through support messages or account fields.

3. How We Use Your Information

We use the information described above to:

  • Create and manage your customer account
  • Process credit purchases and orders, and maintain your credit balance
  • Deliver, and allow you to redownload, the sounds you unlock
  • Provide customer support and respond to inquiries
  • Send transactional emails, such as order confirmations and account notices
  • Detect, investigate, and prevent fraud, abuse, and violations of our Terms and Conditions
  • Maintain the security and stability of the website
  • Understand how the catalog and website are used, so we can improve the product
  • Send marketing communications, where you have opted in, as described in Section 13
  • Comply with applicable legal, tax, and accounting obligations

Where the General Data Protection Regulation (GDPR) or a similar law applies, we process personal information on the following legal bases:

  • Performance of a contract – to create your account, process credit purchases, and deliver unlocked sounds
  • Legitimate interest – to secure the website, prevent fraud and credit abuse, and improve our products and catalog
  • Consent – for marketing emails and non-essential cookies, which you may withdraw at any time
  • Legal obligation – to keep records required by applicable tax, accounting, or consumer-protection law

5. Cookies and Tracking Technologies

HexLoops.com uses cookies and similar technologies to keep you logged in, remember your credit balance and preferences, operate the audition player, and understand how visitors use the site.

Full details on the categories of cookies we use, their purposes, and how to manage your preferences are set out in our separate Cookie Policy. Where required by law, non-essential cookies are only set after you provide consent through the cookie banner.

6. Payment Information

HexLoops does not store your full payment card details. Payments are processed by third-party payment providers displayed at checkout, who collect and process your payment information under their own privacy policies and security standards.

HexLoops receives confirmation that a payment was completed, along with limited billing information needed for order records and tax compliance.

7. Data Sharing and Third-Party Service Providers

We do not sell your personal information. We share information only where necessary to operate HexLoops.com, including with:

  • Payment processors, to complete credit purchases
  • Hosting and infrastructure providers, to store website data and deliver downloads
  • Email-delivery providers, to send transactional and, where opted in, marketing emails
  • Analytics providers, to understand website and catalog usage
  • Professional advisors or authorities, where required to comply with a legal obligation, enforce our Terms, or protect the rights, property, or safety of HexLoops or others

These providers are only permitted to use your information to perform the services we have engaged them for, and are required to protect it in line with applicable data protection law.

8. International Data Transfers

Some of the service providers described in Section 7 may process information outside your country of residence, including outside the European Economic Area.

Where this occurs, we rely on appropriate safeguards recognized under applicable data protection law, such as standard contractual clauses, to help ensure your information receives an adequate level of protection.

9. Data Retention

We retain your account and order information for as long as your account remains active, and for as long as necessary to fulfil the purposes described in this policy, including any applicable tax, accounting, or consumer-protection retention requirements.

If you close your account, we will delete or anonymize personal information that is no longer needed, except where we are required or permitted by law to retain it, such as order and billing records needed for tax purposes.

10. Your Privacy Rights

Depending on your country of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Request restriction of, or object to, certain processing activities
  • Request a portable copy of information you provided to us
  • Withdraw consent at any time for processing based on consent, such as marketing emails or non-essential cookies
  • Lodge a complaint with your local data protection supervisory authority

To exercise any of these rights, contact us using the details in Section 16. We may need to verify your identity before responding to a request.

11. Account Security

We use reasonable technical and organizational measures to protect your personal information, including encrypted password storage and secured payment processing through our third-party providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account password confidential and for all activity that occurs under your account. Please contact us immediately if you suspect unauthorized access to your account.

12. Children’s Privacy

HexLoops.com is not directed at, and is not intended for use by, children under the age of 16. We do not knowingly collect personal information from children under this age. If you believe a child has provided us with personal information, please contact us so we can review and, where appropriate, delete it.

13. Marketing Communications

Where you have opted in, we may send you emails about new sounds, sample packs, promotions, and other HexLoops updates. You can unsubscribe at any time using the link included in every marketing email, or by contacting us directly. Unsubscribing from marketing emails does not affect transactional emails related to your account and orders.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our products, legal requirements, or data practices. The current version will be published on this page together with the latest revision date. Material changes will be communicated through the website or, where appropriate, by email.

15. Governing Law

This Privacy Policy is governed by the laws of Romania and, where applicable, the General Data Protection Regulation, without prejudice to mandatory data protection rights that may apply under the laws of your country of residence.

16. Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact:

HexLoops
Email: support@hexloops.com
Website: HexLoops.com